Manager Technology Solutions-Wholesale Fixed Connectivity

Job Title: Manager Technology Solutions-Wholesale Fixed Connectivity

Reporting to: General Manager Wholesale and Carrier Services

Division – Technology

Mission/ Core purpose of the Job

• To play a key leadership role in customer retention, long-term success and business profitability through strategic Product development, Life cycle management & product support, by enabling the most valuable and cost-efficient Technology solutions to local, regional and international network operators, in regard to Leased Backhaul Services, IP Transit Services, and other IT Platforms capabilities and capacities.

• Main Job Functions:

   

• Defining the solutions/products/services strategy and communicating these both internally and externally. Develop short and long-range technology business solutions goals, objectives and operations plans.
• Drive the implementation of technological solutions that enables high QoS and ensures that SLAs are met.
• Manage product lifecycles and ensure on-time services delivery.
• Creation of new products & bundling of solutions to support customer business requirements.
• Identify value propositions to the market that can be realized by existing network infrastructure & designs.
• Understand the overall ICT needs of the licensed network operators and consistently seek to build systems and processes that deliver on the customer’s underlying needs
• Coordinate and work with multiple engineering/ projects teams for the Managing and planning of programs, projects and tasks aimed to deliver business solutions
• Minimize CAPEX and OPEX spending in technology in collaboration with the CTO, CIO and their teams
• Assist in the preparation of the Business Solutions Business Plan, by preparing the departmental budget and business plan; identifying CAPEX/OPEX requirements, operational and personnel requirements to achieve strategic objectives
• Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified
• Develop and test new wholesale products and applications to suit anticipated customer needs
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• Work hand in hand with the transmission and IP planning teams to develop and draft technical designs and solution documents for customer requirements.
• Act as technical lead in wholesale fixed connectivity services implementation projects and manage wholesale projects that are not run by the capital projects team.
• Provide post technical support to wholesale customers in order to enhance growth and retention
• Prepare Motivations for CAPEX Spend as per MTN Procedures.
• Negotiate service delivery dates and resource plans with internal stakeholders.
• Assist with internal process improvement initiatives for the sales, delivery & support of Operator-led Solutions.
• Present technical capabilities to prospective customers and existing customer base, and influence customer expectations according to product and network management capabilities and constraints,
• Assist internal stakeholders with understanding the products and provide system automation, networking and customer support for the suite of products that make up the environment.
• Follow up and verification of SLA of products and services delivered
• Interact with Network, IT functions and the Data Support Teams for the follow up of clients and to ensure a better quality of service to clients as per the signed Contracts and SLAs.
• Ensure flawless technical support to customers
• Responsible for the Interface & coordination with Network, Technology and Procurement groups

•  

   

  Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

   

• Revenue from Wholesale Solutions
• Products & Services Launched
• Products Uptake
• QoS and SLA
• Customer Satisfaction index within KPIs
• CAPEX Spend
• EBITDA Margin

Job Requirements (Education, Experience and Competencies)

Education:

• Communications/Electrical/Telecoms Engineering /Computer Science Degree (BSc/Masters level)
• Business qualification is relevant.
• ICT Industry Certifications are relevant

Experience:

• 7+ years of Experience of IT & Telecoms Services Delivery with clear understanding of Telco dynamics, Fibre Installation and Communications, ISP & Data Centre business drivers, challenges and delivery strategies.
• Strong understanding of technology services & infrastructure
• Project Management skills

Behavioral Qualities

• Excellent interpersonal skills
• Excellent report writing
• Can-do attitude
• Highly organized and quick to learn

Pays attention to detail

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