Officer Membership Services

DIVISIONS          :      Membership Office

SUPERVISES     :  None

LOCATION   :   Head Office

1. Administration of Membership Applications and Retention.

• Provide accurate membership information to prospective members of ITC.
• Guide prospective members through the Membership Registration process in line with ITC policies and guidelines.
• Obtain accurate and timely references and membership payment from a prospective
• Coordinate the approval of membership applications and concessional subscriptions according to ITC policies.
• Coordinate timely membership renewal process to ensure maximum retention of members

2.Capture and Management of Membership Data.

• Capture all membership data into the database in collaboration with the IT Department.
• Review new membership records for completeness.
• Periodically update membership information in the database.
• Maintain the quality and integrity of ITC membership records

3. Communication and Liaison with Members

• Answer queries from current and prospective members about membership, the subscriptions, accreditation and other related activities and services.
• Update members on the status of membership at the College
• Implementation of the Continuous Professional Development (CPD) Program

• Implement the Continuous Professional Development Program
• Acquaint members with CPD rules and codes of conduct and monitor their compliance with them
• Organizing Membership events

• Initiate and plan membership events as and when required.
• Arrange for all resources required for the success of membership events.
• Reporting

• Prepare periodic reports regarding membership activities and submit to the Head of Department as and when required.

1. Timely and accurate communications with members.
2. Up to date membership database.
3. Successfully organized events.
4. Timely reports submitted to the Head of Department.

Minimum Qualifications:

Bachelor’s degree in Business Administration, Social Sciences, Management or related field.

Professional qualification in Insurance is an added advantage.

Minimum Experience:

Two years of relevant work experience in a recognized organization.

COMPETENCIES AND KNOWLEDGE:

1. Good Planning skills
2. High Integrity
3. Excellent and Interpersonal communication skills
4. Excellent Customer care skills.
5. Good team player
6. Computer literacy