Reports to: Head of Flight operations
Responsible for: Cabin Crew
Department: Flight Operations
Key Responsibilities:
- Establish service and management policy for the Cabin Crew team.
- Provide leadership to cabin crew and ensure the highest levels of safety, regulatory compliance, and operational efficiency.
- Maintain a high standard of services on board to passengers.
- Maintain a positive image of the company through cabin crew grooming, uniform, and customer service standards.
- Design and implement training for cabin crews for excellent communication on board.
- Ensure that all Flight Attendant manuals, checklists, and other required publications and/or equipment are maintained in a current and serviceable manner in line with CAA regulations
- Coordinate with the Head of Flight Operations in maintaining flight schedules for Flight Attendants.
- Manage and supervise cabin crews, including enforcing the company’s standard operating procedures, dress code/uniform, and grooming.
- Implement staff appraisal systems and assess feedback to cabin crew on performance and recommend training and other corrective measures
Minimum Qualification and Experience:
- Bachelor’s degree in a relevant field
- Holder of a Cabin Crew License.
- At least 5 years experience of operating as a Cabin Crew at the level of a Purser or Cabin Crew Manager.
- Excellent management, analytical and organizational skills.
- Demonstrated leadership and people management skills.
- Excellent interpersonal skills.
- Ability to work across cross-functional teams.
- Strong negotiation and communication skills.
- Self-driven with the ability to deliver results at a strategic and operational level.
- Fluency in written and spoken English is essential; knowledge of Swahili, French or other international languages will be of added advantage.
Relevant Competencies
- High level of maturity, ethics, and integrity with a clean track record
- Proven managerial, negotiation, and communication skills.
- Proven corporate planning knowledge and skills.
- Results-oriented.
- Proven presentation and reporting abilities.
- Interpersonal, human relations, and team management skills.
- Analytical, accuracy, and judgmental skills.
- Project management and networking skills.
- Strong IT and computer proficiency skills.
- Good training and coaching skills
- A confident, independent, articulate and reliable personality.
- Ability to work under tight deadlines and for long hours
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