LOAN SUPERVISOR

Reports To:          Branch Manager

Duty Station:   Busia, Soroti, Namayingo, Mbale and Bukedea

Job Type:  Full Time

Job Category: Credit

 

Job Summary:

The Loan Supervisor’s primary objective is to ensure that they, through a team of loan Officers assigned to them, manage a good quality loan portfolio in line with the company policies and procedures.

S/he is responsible to ensure discipline in their team, adherence to company policies, monitoring on a daily basis and ensuring proper and timely analysis, mentoring and reporting.

The Loan Supervisor is a management team leader of the branch and is expected to lead by example and be the face for the company in the protection of company assets.

 

KEY AREAS OF FOCUS

• Growth of loan portfolio, increase in number of borrowers with a reduction in PAR to standards of below 8%
• Achievement of monthly set targets
• Balance in sales for all Tujijenge products
• Reduction in written-off loans
• Timely and accurate reporting

 

ROLES AND RESPONSIBILITIES

 

 Credit Management

• Review daily monitoring reports, make necessary changes where possible and submit them to accounts for posting
• Be part of the Branch Credit Committee member and branch guide in making rational decisions geared at branch growth.
• Analyze, review and recommend for approval or rejection of all loans at Branch office approval jurisdiction in line with the credit and lending policies.
• Review and under study Tujijenge’s credit lines for the purposes of correcting any inadequacies according to the market in line with Tujijenge’s policies and procedures.
• Promote all Tujijenge Products as well as client’s needs are satisfied through proper market segmentation.
• Ensure marketing materials for the products are availed to the branch to support growth and sales.
• Manage client recruitment, selection, Training and assessment process.
• Grow the portfolio to the required set targets as agreed upon in the strategic plan.

 

Training and Team Development

• Nature Loan officers to perform better for career growth and development
• Initiate training needs assessment; train, guide and mentor credit personnel on credit assessment, monitoring and delinquency management in line with Tujijenge’s policies and procedures
• Motivate and ensure a highly efficient workforce. Build teams to ensure they are united and work in line with Tujijenge culture.
• Oversee, monitor, mentor and guide a team of Loan Officers in the delivery of good quality financial products and services to ensure a good quality, productive workforce with good customer service.

 

Performance Management

• Regularly engage with your cluster teams to discuss the day’s performance progress, challenges encountered and come up with solutions to the problems
• Prepare timely staff performance evaluation reports for the staff and make any relevant recommendations to the branch manager in line with Tujijenge’s policies and procedures.
• Ensure performance appraisal exercise is conducted in a fair way to avoid demotivation of the staff.
• Ensure participation in decision-making against any good/underperforming staff in your respective cluster.

 

Compliance Management

• Ensure cluster discipline and abidance to company policies and procedures, initiate and take corrective action when need arises.
• All staff to comply to the lending policies and procedures for both group and individual clients stipulated in the lending manuals
• Be part of the Branch Credit committee member and as part of the branch management safeguard Tujijenge’s policies and procedures

 

Cluster Delinquency Management

• Ensure groups and individual clients are monitored and daily loan officer monitoring reports should be sent to your supervisor.
• Keenly examine all loan applications and ensure the adequacy and completeness of pre loan eligibility requirements. Client screening criteria, collateral and loan approval authority levels must be fulfilled.
• Actively monitor loan repayments to ensure they are within the acceptable due dates
• Ensure regular audits and spots checks are done to track any fraudulent practices
• Design strategies and action plans for recovery of delinquent loans and transform them into active good ones that are standard in line with Tujijenge’s policies and procedures.
• Initiate and design analytical delinquency monitoring and tracking tools for portfolio quality management in line with Tujijenge’s policies and procedures.
• Maintain a clean branch portfolio of not more than 8% 1 day.
• Work with court bailiffs to ensure reported cases are handled promptly and recoveries done in line with the statutory laws and Tujijenge policies and procedures.

Customer care Management

• Regularly review and resolve client queries and complaints in order to maintain quality service delivery in the branch.
• Ensure high loan processing speed and quick feedback to customers to keep their motivation
• Adhere to the ten rules of customer care service

 

Cluster reporting

• Evaluate performance of the loan portfolio both growth and quality, generate and submit weekly and monthly reports to the Branch Manager/ Regional Manager.
• Closely monitor non-performing loans and provide periodic status report to compliance and debt recovery Manager.
• Respond to emails on daily basis to internal and external people as they may require
• Disseminate relevant communication to teams at all times to enable them be up to date with the institutions plans and activities. Provide a link between the cluster members and Tujijenge departmental heads.

 

Qualifications and Experience

• Minimum of a diploma in business studies of Accounting, Finance, Economics and any other related field of study.
• Two principle passes at A level with Credits in Math and English.
• A sound knowledge of microfinance and principles and practices of banking
• Two year’s working experience with Micro-finance institutions, the Banking sector or lending institutions.

 

Competences

• Excellent time management skills; able to prioritize tasks and assignments.
• A positive and professional attitude to work.
• Ability to work under minimal supervision.
• Excellent computer skills
• High level of integrity
• Confidentiality and professionalism
• Excellent analytical skills
• Excellent oral and written communication
• Excellent report-writing skills
• Good interpersonal relationship skills
• People management skills
• Good Presentations skills
• Innovative
• Ability to give attention to details.

 

Desired Behavior

 Self-confidence, self-drive, confidentiality, honesty, proactiveness, compliance to policies, efficiency and stress management.

How to apply:

All applicants who wish to take up this role in the aforementioned capacity should submit their documents as a single combined PDF file including Cover letter, Curriculum vitae, academic credentials with details and contacts of three (3) referees to:

The HR, Tujijenge Financial Services.  P.O. Box 1550 Jinja OR email to hr@tujijenge.co.ug. Physical delivery of hard copies to be made to our offices in Mbale on Aryada Street (Glory to God Building) behind Nkokonjeru Primary School.

Busia above Equity Bank, Soroti on Haridas Road after URA offices, Bukedea on Soroti Highway after the Mosque and Namayingo after Namayingo primary school playground.

For all positions, females are encouraged to apply.

Deadline for submission is 17^th September 2023. Applications with detailed CVs and copies of relevant professional/academic should be emailed certificates to: hr@tujijenge.co.ug

Only shortlisted candidates will be invited for interviews