Job Summary
Offer excellent customer service to both internal and external customers, display professionalism while handling complaints.
Job Description
- Monitor branch queues in Sybrin for scanned payment instructions to ensure that SLA is adhered to
- Resolve queries within the shortest time of less than 15 minutes or escalate.
- Retrieve and follow up on returned funds for credit back..
- Interact with branches on discrepancies in following the FTOS policy
- Ensure that the proper end of day reconciliations have been done for complaints received and resolved.
- Ensure that there is clear ownership of any issues arising after processing (callover)
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
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