Job Summary
To interact with Debt Collection Agencies (DCA) and Legal firms, as well as the customers to recover and manage debt within the Post Write Off Portfolio (PWOR), charge off and pre-charge off portfolios and to minimize collection cost as per Business Policies and Procedures.Job Description
Ensure that matters sent to the DCAs and Legal firms are effectively tracked and performance of the DCA and legal firms managed accordingly to ensure that this is in line with the agreed SLA’s by conducting quality checks including call evaluation, call backs, audits to ensure that they adhere to the TCF principles.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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