Team Leader – Subscriber Verification

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Team Leader – Subscriber Verification

Reports to:  Supervisor – Subscriber Verification

No. of Vacancies: 1

Main Job Functions:

• To assume responsibility for first line management of the verification Administrators
• Take a hands-on approach to implementing the Verification strategy.
• Monitor verification activity to maintain compliance with the verification score card
• Manage staff schedules and requirements
• Monitoring and reporting on individual and team performance.
• To produce management reports highlighting performance and adherence to KPI’s.
• Collaborate with key stake holders to improve overall verification quality by emphasizing defect prevention throughout the verification process.
• Provide leadership and expertise throughout the entire Admin. lifecycle, ensuring the success of the team’s efforts
• Provide regular direction, mentorship, and coaching to team members.

Education:

•  A minimum of a bachelor’s degree in a Business Discipline

Experience:

• Experience in a service/Business driven organization
• Customer interface, in person and or via the phone
• 1 years’ experience in a Leadership position and Records management
• Telecommunication/service industry trends

Knowledge, Skills and Competencies:

• High levels of attention to detail
• Highly innovative – to set new Ideas, trends & Principles
• Strong analytical skills
• Excellent planning and organization skills
• Good time Management, specifically, the ability to prioritize
• Flexibility – the ability to adapt and change
• High levels of Integrity
• Complete accountability for performance

 Female applicants are strongly encouraged to apply.

In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.